| Course | |||||
|---|---|---|---|---|---|
 | Customer Service Series In this training, we will define the concept of implicit bias, figure out how it works, and how we can dismantle it.
Learning Objectives:
After completing this course, the participants will be able to:
✔️ Define the term implicit... | ||||
 | ACEs and the Social Determinants of Health This beginning course describes the Adverse Childhood Experiences (ACE) Study, a landmark study linking childhood adversity with health outcomes decades later in life. This study, published in 1998, is the first study of its kind that links... | ||||
 | Resilience Project This Learning Module was created to support First Responders and others who in the course of their work can themselves suffer physical and mental health consequences - “the cost of caring.”
After completing this module, the participants... | ||||
 | Customer Service Series In this training, we will discuss the topic of psychological trauma.
Learning Objectives:
After completing this course, the participants will be able to:
✔️ Define the term "trauma."
✔️ Compare and contrast physical vs... | ||||
 | Customer Service Series Learning Objectives:
After completing this training, you should be able to:
✔️ Define the concept of Motivational Interviewing
✔️ Describe the six stages of change
✔️ Explain four foundational principles that can be used in... | ||||
 | Resilience Project In this course, we will learn more about the signs and symptoms of secondary traumatic stress in staff and how to know when a staff person needs support related to their direct service work. We will also discuss strategies to respond as... | ||||
 | Resilience Project In this course, you will learn about the signs and symptoms of secondary traumatic stress - particularly among the providers within the field of mental health and substance use recovery. We will discuss how to know when a person (such as yourself... | ||||
 | Customer Service Series Learning objectives:
Upon completion of this training, you should be able to:
✔️ Define the concept of self-care
✔️ Review the seven myths of self-care
✔️️ Discuss self-care strategies that can be used to manage emotions and... | ||||
 | Customer Service Series Learning objectives:
After completing this course, the participants will be able to:
✔️ Define and discuss "verbal de-escalation"
✔️ Demonstrate understanding of strategies to maintain self-control
✔️ Apply the concepts of... |
