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Customer Service Series

Introduction to Motivational Interviewing


Description
Learning Objectives:
After completing this training, you should be able to:
✔️ Define the concept of Motivational Interviewing
✔️ Describe the six stages of change
✔️ Explain four foundational principles that can be used in Motivational Interviewing
✔️ Identify the OARS skills

Program: C3

Content
  • Introduction
  • Meet your Instructor: Marcy Witherspoon, MSW, LSW
  • Definition of Motivational Interviewing
  • A Typical Story about Passive Reaction
  • Think about Change
  • Six Stages of Change
  • Why is MI effective?
  • Four Foundational Principles of MI
  • An iIneffective Way Doing Motivational Interviewing
  • How NOT to do Motivational Interviewing in Dental Practice
  • How to do Motivational Interviewing in Dental Practice
  • OARS Skills
  • Wrap-up
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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