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Customer Service Series

The Foundations of Implicit Bias (1MI)


Description
In this training, we will define the concept of implicit bias, figure out how it works, and how we can dismantle it.

Learning Objectives:
After completing this course, the participants will be able to:

✔️ Define the term implicit bias.
✔️ Identify why it is important to recognize that we all have them.
✔️ Identify 2 ways that we can begin to become aware of and dismantle individual biases.
✔️ Explore ways that bias impacts health care settings.
✔️ Identify 2 ways to address bias from an organizational or systems perspective.

Program: C3

Content
  • Introduction
  • PBS Video: Implicit Bias: Peanut Butter, Jelly and Racism
  • Takeaways PBS- Peanut Butter, Jelly and Racism
  • Implicit Biases
  • Mental Associations Activity
  • Dismantling and Assessing Individual Implicit Bias
  • Dismantling Unconscious Bias as an Organization
  • Wrap-Up and Thank You
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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